Thank you for choosing Fiore Utrecht! We want to ensure that your order is delivered to you promptly and efficiently. Please review the following shipping information before placing your order:
- Shipping Locations:
We currently offer shipping within the Netherlands. We are unable to ship internationally at this time. We apologize for any inconvenience caused.
- Shipping Methods:
We offer standard shipping for all orders. Our trusted shipping partners ensure reliable and timely delivery of your packages.
- Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing time may vary during peak seasons or holidays.
- Shipping Time:
Once your order has been processed, the estimated shipping time within the Netherlands is 2-5 business days. Please allow additional time for remote areas or unforeseen circumstances beyond our control.
- Shipping Fees:
We offer a flat shipping fee of €6.95 for all orders within the Netherlands. However, we provide free shipping for orders totaling €75 or more. The shipping fee or the free shipping option will be automatically applied during the checkout process, depending on the total order value. Please note that promotional offers or special discounts may also provide free or discounted shipping, as indicated.
- Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or with the respective shipping carrier.
- Address Accuracy:
Please ensure that you provide accurate and complete shipping details during checkout. We cannot be held responsible for delays or delivery issues arising from incorrect or incomplete address information.
- Delivery Issues:
While we strive to provide a smooth delivery experience, please note that some factors beyond our control (e.g., weather conditions, public holidays) may impact the delivery schedule. We kindly ask for your understanding in such situations.
- Order Modifications:
Once an order has been placed, we are unable to make any modifications or changes to the shipping address or order details. Please review your order carefully before finalizing the purchase.
If you have any further questions or concerns regarding shipping, please don't hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory shopping experience.
Thank you for choosing Fiore Utrecht!
At Fiore Utrecht, we strive to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your order, we have a straightforward return policy in place. Please review the following guidelines before initiating a return:
All products are eligible for return, provided they meet the following conditions:
- Return Process:
To initiate a return, please follow these steps:
- Return Shipping Cost:
Please note that the return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method and purchasing shipping insurance to protect against any loss or damage during return transit.
- Inspection and Refund:
Once we receive the returned product, our team will inspect it to ensure that it meets the return eligibility criteria mentioned above. If the product is deemed eligible for a refund, we will process the refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account.
- Non-Returnable Items:
Please note that the following items are non-returnable:
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a suitable solution, which may include a replacement or refund.
Please keep in mind that our return policy applies solely to products purchased directly from Fiore Utrecht. If you have any questions or need further assistance regarding returns, please reach out to our customer support team. We are here to help you and ensure a smooth return process.
Thank you for shopping with Fiore Utrecht!